Frequently asked questions

We’ve consolidated the questions we hear most often about choosing a test, paying for it, and what to expect.

Testing for travel and events

For travel requirements visit testfortravel.com

Covid Clinic has locations all over the country and we’re opening new ones every week. To find the closest location to you, visit our locations page and search by your zip code.

If tested at Covid Clinic, we are able to help the majority of travelers with any certifying paperwork that is required. Typically this certification is included in our fee (there are a few exceptions for complex papework, which is uncommon). Please note, at this time, we do not do in-person physical examinations.

Paying for your test

Covid Clinic does not contract with any insurance providers. However, we do encourage people to submit their receipt from Covid Clinic to their insurance companies for reimbursement. Your insurance company will determine if they will reimburse the test or not. Similarly, Medicare will not reimburse you for any tests you receive from Covid Clinic.  You have to pay for the test out-of-pocket.

Yes, simply email support@covidclinic.org. Our Help Center team member will confirm the services have not been used and issue a refund.

No, due to sanitary reasons, all payment is done electronically when you complete registration.

Covid Clinic provides access to testing whenever it’s wanted, with or without insurance. However, there are options: 1. Submit your receipt to your insurance company for possible reimbursement. 2. Choose our no-cost-to-patient option (please note this test isn’t appropriate for all situations) 3. Fill out our scholarship application form. Scholarships are available each day, based on need. These scholarships are not for same day use, as applications are reviewed each evening after the 7:00pm cutoff time.

Yes, we take HSA cards for payment.

Yes. Fill out our Scholarship Application form. Scholarships are available each day, based on need. (These scholarships are not for same day use, as applications are reviewed each evening after the 7:00pm cutoff time.)

No, Medicare will not reimburse you for any tests you receive from Covid Clinic.  You have to pay for the test out-of-pocket.

Booking and managing a test

You are welcome to walk up to a testing site without an appointment. However, in order to ensure you get tested, we recommend booking an appointment. Visit Book a Test to get started.

If you have placed an order for a test and scheduled an appointment, but miss it for any reason, you can still get tested. Simply show up to the testing site when you can.

What to expect during the testing process

Your results will be available through our secure patient portal. A notification about your test results will be sent to the email and phone number you provided during registration.

Yes. All of our testing sites utilize a safe and convenient drive-through testing method.

Depending on what test you're getting, you will either be asked for a cheek swab, nasal swab, or blood from a finger prick. Most of our nasal swab tests only require shallow insertion into the nose.

If the expected response time for your results has passed and you still don’t have them, please reach out to our team at support@covidclinic.org.

No, getting tested shouldn't hurt. It may cause a bit of discomfort for a moment (for example, getting your finger pricked), but it will pass quickly.

No, simply show up at the testing site for your appointment time or as a walk up.

Getting tested (especially if you have an appointment) will only take a few minutes. If the location you're visitng is busy, there may be a short wait. The staff will get to you as quickly as possible.

Group testing partnerships

We offer group testing partnerships with convenient and customiazble options based on what you need. To learn more, visit group testing partnerships

Still have questions?

If you don’t see your question answered above, please reach out to support@covidclinic.org.

Heads up!

Please be aware, due to shipping delays, “1-2 Day (Excluding Sunday)” and “$0 Diagnostic Test” PCR Tests will have delayed result times. We recommend purchasing the Rapid PCR Test for those that need travel testing.