Frequently asked questions
We’ve consolidated the questions we hear most often about choosing a test, paying for it, and what to expect.
Testing for travel and events
I'm traveling, which is the best test?
For travel requirements visit testfortravel.com
Where are your locations?
Do I need any paperwork to travel and where do I get that?
If tested at Covid Clinic, we are able to help the majority of travelers with any certifying paperwork that is required. Typically this certification is included in our fee (there are a few exceptions for complex papework, which is uncommon). Please note, at this time, we do not do in-person physical examinations.
Paying for your test
Are these tests covered by insurance?
Covid Clinic does not contract with any insurance providers. However, we do encourage people to submit their receipt from Covid Clinic to their insurance companies for reimbursement. Your insurance company will determine if they will reimburse the test or not. Similarly, Medicare will not reimburse you for any tests you receive from Covid Clinic. You have to pay for the test out-of-pocket.
I no longer need to get tested, can I get a refund?
Can I pay in cash?
No, due to sanitary reasons, all payment is done electronically when you complete registration.
Why aren't these tests free?
Do you take HSA for payment?
Yes, we take HSA cards for payment.
Is there any help to pay for a test?
Will medicare reimbuse me for my test?
No, Medicare will not reimburse you for any tests you receive from Covid Clinic. You have to pay for the test out-of-pocket.
Booking and managing a test
Do I need an appointment?
You are welcome to walk up to a testing site without an appointment. However, in order to ensure you get tested, we recommend booking an appointment. Visit Book a Test to get started.
What happens if I miss my appointment?
If you have placed an order for a test and scheduled an appointment, but miss it for any reason, you can still get tested. Simply show up to the testing site when you can.
What to expect during the testing process
How will I get my results?
If I think I have COVID-19, is it safe for me to get tested?
Yes. All of our testing sites utilize a safe and convenient drive-through testing method.
What kind of tests do you use (nasal swab, saliva, cheek swab)?
Depending on what test you're getting, you will either be asked for a cheek swab, nasal swab, or blood from a finger prick. Most of our nasal swab tests only require shallow insertion into the nose.
I didn't receive my results, now what?
Will it hurt to get tested?
No, getting tested shouldn't hurt. It may cause a bit of discomfort for a moment (for example, getting your finger pricked), but it will pass quickly.
Do I need to prepare for the test?
No, simply show up at the testing site for your appointment time or as a walk up.
How long does it take to get tested?
Getting tested (especially if you have an appointment) will only take a few minutes. If the location you're visitng is busy, there may be a short wait. The staff will get to you as quickly as possible.
Group testing partnerships
How can I get testing for a big group (a school, an event, a corporation, etc.)?
We offer group testing partnerships with convenient and customiazble options based on what you need. To learn more, visit group testing partnerships